Abstract. My project was designed to investigate the possibilities of introducing IT to alleviate customer waiting times. It considered ways to support businesses and allow customers to browse and join queues nearby. Giving customers the freedom to run errands while they wait and businesses access to hard data about foot traffic and customers. The customer can see information about the business, view, join and remove themselves from their queue. Businesses will be able to increase customer capacity and reduce staff cost at non-peak times.